Service & Parts Department

Our Service Center is fully equipped with specialized and precision machinery. Due to the on stock availability of genuine spare parts, we achieve immediate and guaranteed repairs, even within 24 hours.

State of the Arts Facilities

At FOURNARAKIS S.A. we have long had one of the best and most organized Service Centers for electrical tools and machines in Greece. Our highly qualified and experienced team of technicians along with the full stock of original spare parts that we maintain, ensure quality and fast repair of your tool or machine, even within 24 hours.

In order to achieve instant availability of spare parts at any given moment, we have further expanded the warehouse space, used exclusively for this purpose. We now stock over 14,000 SKUs in genuine spare parts, covering the entire range of power tools and machines.

Advanced Services

  • We repair, maintain and provide warranty coverage services for all brands we distribute in our market, based on the manufacturer's specifications, using only genuine spare parts. 
  • We have specialized staff, with many years of experience in the field who are constantly trained on new technologies. 
  • We have state of the art facilities, specialized diagnostic tools and repair machinery. 
  • We have state of the art warehouse facilities, ensuring availability in genuine spare parts is always at hand.
  • We provide continuous status update on the repair and shipping of the tool or machine, as well as a complete repair history, thanks to our fully computerized operation.

Service center at a glance

Repair time

24 hours to 5 days

Almost 100%

Availability of original spare parts

200m²

State of the art facilities

Μanufacturers' warranty

For all our dealerships

Well-trained

technicians

Shipping for repair

Our regional partner in cooperation with our service team will guide you about the process of shipping a tool or machine for inspection and repair. At the same time, continuous information is provided on the progress of this process.

To minimize repair time, please keep in mind that:

  • The tool must be delivered complete and assembled.
  • The purchase receipt must be attached as warranty period proof.
  • Any damage or symptoms should be mentioned in advance.

For non-warranty cases, there is a minimum fee of €10.00 + VAT for the assessment costs, which in case the repair is completed are offset against the final cost of the repair.

At FOURNARAKIS S.A. we have one of the best and most organized Service Centers for power tools and machinery in Greece, which extends to 200m².

Repair

  • Cleaning and inspection
    Your tool is thoroughly cleaned and inspected for damage and wear. If damage or wear is observed, the list of spare parts that will be needed is drawn up.
     
  • Repairing
    Your tool is repaired using original parts and consumables recommended by the respective manufacturer, extending its life.
     
  • Functionality control
    We test and inspect again every single repaired tool for proper operation to its specifications before it is shipped back to you.

Repair Time and Conditions

Our high inventory strategy for moving spare part codes ensures quick and successful repair, even within 24 hours.

For warranty cases, the tool repair time ONLY includes the initial assessment time and the actual tool repair time, if spare parts are available. In the event that a part is required on order from the manufacturers' central warehouses, the service team advises you of the estimated date of completion of the repair. For non-warranty cases, the time required for the approval of the cost by the customer is should also be considered.

Repair within 24 hours

F.F. GROUP – BENMAN 

We offer special repair and warranty services for F.F. GROUP and BENMAN tools and machines.

  • We repair in up to 24 hours, once we receive the tool or machine and the necessary genuine spare parts are available.
  • We provide continuous information on the status of the repair and shipping of the tool or machine, thanks to the organization and computerization of our repair center.
  • We provide a 6-month warranty for the spare parts of the repair carried out.

Repair up to 5 Days

FLEX – SKIL – AR BLUE CLEAN

We offer special repair and warranty services for FLEX, SKIL and AR BLUE CLEAN tools and machines.

  • We repair in up to 5 days, once we receive the tool or machine and the necessary spare parts are available.
  • We provide continuous information on the status of the repair and shipping of the tool or machine, thanks to the organization and computerization of our repair center.
  • We provide a 6-month warranty for the spare parts of the repair carried out.

BOSCH

We repair and maintain BOSCH and DREMEL tools and machines for non-warranty cases.

Media Gallery

Warranty Terms

  • FOURNARAKIS S.A. assures users that all tools - corded, cordless, petrol and diesel power tools - are of quality and covers the manufacturers’ warranty for all its exclusive distributions.
  • The Terms and Conditions of the warranty are available per brand. Choose the one that interests you and be informed immediately about your legal rights.

BASIC WARRANTY TERMS

Warranty is provided in accordance with the terms of the manufacturers.

Warranty time activation occurs on the date of purchase by issuing the receipt or invoice. The relevant proof of purchase must indicate at minimum the product code and the date of purchase. For the confirmation of the validity of the guarantee and in addition to the proof of purchase of the product, the evaluation of whether the cause of the breakdown falls under warranty by our Service Center is required.

The shipping cost of the tools or machinery to and from our company, shall be borne by the consignor in all cases. Their distribution is done through our network of cooperating points of sale.

The ownership of the products, spare parts and accessories, judged defective and replaced when a warranty claim is approved, is transferred to the company FOURNARAKIS S.A.

Read the user manual of the tool or machine carefully before its first use. Always follow the safety rules set out in the instructions of the manufacturer. Do not try to repair the tool or machine by yourself. Repair requires qualified personnel and equipment to be safe and guaranteed. Avoid any interference with the tools to avoid any risk of injury.

The warranty period is not extended or renewed as a result of any work performed by our company under warranty.

The stated warranty terms are governed by the laws of Greece.

All listed warranty terms are valid for the current calendar year.

FOURNARAKIS S.A. reserves the right to change the warranty terms without any notice.

WARRANTY EXCLUSIONS

WARRANTY EXCLUSIONS

Warranty covers the cost of repairing the tool or machine and any required replacement of parts that are defective in terms of material or manufacturing and does not apply:

  • Where repairs have been made or attempted by people other than the official or an authorized repair center.
  • Where modifications or falsifications of the product have been made.
  • Where non-genuine or non-recommended parts, consumables or accessories have been installed.
  • In case of overuse, unorthodox use or any use not in accordance with the user manual.
  • In case of poor maintenance or exposure to harmful environmental factors.
  • Where repairs due to normal wear and tear are required or to consumables, accessories, power cords, supporting batteries and other related items.
  • For minor deviations from the specifications that are not necessary for the proper operation of the product. 
  • For damages that are the result of factors other than the product, such as natural disasters, theft, wear and tear during transport, etc.
  • Where the product is used as a rental item.
  • Where the product is an exhibition item, sample or has been supplied free of charge.

SPECIAL WARRANTY TERMS – F.F. GROUP & BENMAN

F.F. GROUP and BENMAN products are manufactured according to the highest quality standards and comply with all applicable European regulations on safety, emissions, etc. Products are thoroughly tested when their production is completed to guarantee that they are free of manufacturing defect and materials, for a period of time as below, starting from the date of their purchase:

  • Professional use: 1 year
  • Amateur use: 2 years

Warranty term exceptions may be made, according to promotions in effect from time to time or as follows:

  • Batteries: 1 year, regardless of use
  • Angle Grinders (HD line): 2 years, regardless of use
  • Air compressors (HD line): 2 years, regardless of use
  • Generators (HD line): 2 years, regardless of use
  • Electric water pumps: 3 years, regardless of use
  • Electric jet booster pumps: 3 years, regardless of use

In case that a product falls under more than one exclusion rule, the shortest warranty period applies.

SPECIAL WARRANTY TERMS – FLEX

FLEX products are manufactured according to the highest quality standards and comply with all applicable European regulations regarding safety, emissions, etc. The products are thoroughly tested when their production is completed to guarantee that they are free of manufacturing and material defects, for a period of time as follows, starting from the date of their purchase:

  •  Professional use: 3 years
  • Amateur use: 3 years

Warranty term exceptions may be made, according to promotions in effect from time to time or as follows:

  • Batteries: 2 years, regardless of use

In case that a product falls under more than one exclusion rule, the shortest warranty period applies.

SPECIAL WARRANTY TERMS – SKIL

SKIL products are manufactured according to the highest quality standards and comply with all applicable European regulations regarding safety, emissions, etc. The products are thoroughly tested when their production is completed to guarantee that they are free of manufacturing and material defects, for a period of time as follows, starting from the date of their purchase:

  • Professional use: 1 year 
  • Amateur use: 3 years 

Warranty term exceptions may be made, according to promotions in effect from time to time or as follows: 

  • Power tools with brushless engine: 5 years, in case of amateur use 
  • Power tools (grey line): 2 years, in case of amateur use 

In case that a product falls under more than one exclusion rule, the shortest warranty period applies.

 

SPECIAL WARRANTY TERMS – AR BLUE CLEAN

AR BLUE CLEAN products are manufactured according to the highest quality standards and comply with all applicable European regulations regarding safety, emissions, etc. The products are thoroughly tested when their production is completed to guarantee that they are free of manufacturing and material defects, for a period of time as follows, starting from the date of their purchase:

  • Professional use: 1 year 
  • Amateur use: 2 years 

Warranty term exceptions may be made, according to promotions in effect from time to time or as follows: 

  • Products of professional line: 1 year, regardless of use 

In case that a product falls under more than one exclusion rule, the shortest warranty period applies.

SPECIAL WARRANTY TERMS – BOSCH & DREMEL

Warranty requests for BOSCH and DREMEL tools and machines are handled by BOSCH's authorized repair centers in Athens and Thessaloniki. 

See more: https://www.bosch-professional.com/gr/el/service/warranty/.